Error message- Received error "1002. Network Error". Causes- The error 1002 means that a network HTTP request failed without any status code. This could mean a connection timeout or any other connectivity issue. This is usually a temporary error. Fix for Desktop/Laptop and Android Phone or Tablet Please ensure that their Chrome browser is updated. You can also check in chrome incognito window and also in Firefox browser, video might play without an issue. Try changing the network if available and see if the error appears again. Sometimes, simply activating and then disabling airplane mode can also reset the network. …
Error 413/403 when uploading the poster image
Error message- Error 403/413 when uploading the poster image Cause- Error 413/403 means the uploaded poster size is quite large. Fix- This error can be fixed by reducing the poster size to something within 1 MB by using any online resizing tool. .
Watermarks goes out of the scope of the video portion
Issue- Watermarks goes out of the scope of the video Cause- Since each video aspect ratio is different, thus watermark can sometimes go out of the main video portion for some video Fix- Below suggestion can overall improve watermark security and mark the watermark visible for most video duration. Decrease 'skip' & Increase 'interval' parameter. (E.g make skip 1000 or 2000, interval as 5000 or 10000 ). This will make the watermark move more quickly and will be visible for most video duration. All watermark parameter details are explained here - https://www.vdocipher.com/blog/2014/12/add-text-to-videos-with-watermark
Keyboard Shortcut with Player: Feature Requirement
Keyboard shortcuts are only possible if you are integrating via APIs, not for iframes. Below is the link to the detailed document explaining the Keyboard shortcuts and usage in details: https://dev.vdocipher.com/playerAssets-docs/1.6.10/manual/keyboard-bindings.html
Black line coming on the sides of the player on videos
Apparent Issue- Black line appearing on the sides of the player/ Huge black margins on videos Cause- The back bars appear on the player because the aspect ratio of the video doesn’t match the video aspect ratio of the player. (e.g 4:3 aspect ratio of the video and 16:9 aspect ratio of the video player). Fix- There will be black bars on online players until the aspect ratio (height/width) of the video exactly matches the aspect ratio (height/width) of the player (e.g 16:9 video with 16:9 video player). Hence, In order to remove any back lines on the video, please…
Error Message: 60072018 – License verification failed
Cause 1- This usually happens when you are using some cache plugin on the pages where video is embedded and that cache prevents our dynamic URLs from loading. Fix – Please remove any cache plugins from the video page and then try. (E.g. Wp super cache plugin can cause this) Cause 2- This error can also occur when an incorrect “client secret key” is entered in the VdoCipher wordpress/moodle plugin settings or if you had deleted the key from ‘config’ section in vdocipher dashboard Fix- Please ensure that the “config” section on the vdocipher dashboard also has the key that…