How can we help?

VdoCipher provides security through highly secure DRM encryption and authentication technology. No Internet-based downloader can download & play videos from VdoCipher. You can try using any tool to play the file — it will not play, as it is encrypted with Google Widevine DRM (the same as used by Netflix, Hotstar, etc.). Additionally, VdoCipher can provide dynamic watermarking to prevent redistribution through screen captures.

Detailed videos on DRM & Watermark security

Please check this link for watermark implementation. Watermarking explanation and integration tutorial video. User ID, IP address and Email ID can be set as a moving/static watermark.

The plugins & API integration include URL whitelisting by default. For iframes, you can add a whitelist for your website from the video embed settings. A sample demo is here.

You can do so with a little bit of code as explained in the sample here. We provide code to calculate total watch time during a playback session.

You can click the 'Embed' button below any video on the dashboard to check all methods to integrate into your site/app with the highest security.

VdoCipher has lots of tutorial videos explaining plugin/API/SDK/iframe integrations.

Upload Embed Overview tutorial video.

If the tutorials and the embed module on the dashboard don't make it clear, kindly create a support ticket from the support section of our dashboard. We will be happy to help.

We have a plugin for WordPress. Here is a blog explaining the integration.

We have dynamically generated embed codes for secure integration. Please click the Embed button below a video in the dashboard to get the embed code. Check out our API document page and API tutorial video for more details.

We have a Moodle plugin for playing secure videos. We make regular updates to our player versions. Please contact us for support with integration.

We recommend using our plugins & APIs for a better customisable experience. But if necessary, we do provide an iframe with a whitelist option to embed. Please click the embed button below any of your videos in the dashboard to generate the iframe. Here is a demo tutorial. Please use only your site domain without any HTTP/HTTPS/www for the whitelist — e.g. use mysite.com.

Please use only your site domain (no HTTP, HTTPS, or www). For example, use mysite.com as the whitelist option — not www.mysite.com or http://www.mysite.com.

Yes, we use top-tier servers — Amazon AWS S3 & Amazon CloudFront CDN for streaming. Video explanation of VdoCipher AWS Server & CDN infrastructure.

Yes, we would be happy to hear from you at support@vdocipher.com.

Video tutorials/explanations on VdoCipher security, player, dashboard, integration, infrastructure and troubleshooting.

Whether you consume 10 GB or 10 TB every day, VdoCipher's infrastructure is fully scalable and robust to handle any peaks. VdoCipher uses top-tier CDNs from AWS CloudFront to efficiently deliver content globally. This ensures a pleasant streaming experience for all demographics and internet speeds. Video explanation of VdoCipher AWS Server & CDN infrastructure.

You can upload videos directly from your desktop or from Dropbox/URL/FTP/Google Drive. You can also choose to use our APIs for automatic video upload. Tutorial video on upload and embed.

Yes, you can easily rename your videos using the video settings option in the dashboard. There is also a folder and tagging feature to categorise videos.

We have some tutorials on themes and plugins used along with WordPress to build such a site. Here are some useful links:

• Top WordPress plugins for e-learning
• VOD playbook for e-learning
• Membership WordPress plugins for e-learning

The player is customisable to a certain extent. There are pre-set theme options we provide you to choose from. Please look at the player tutorial page for all player features & customisation.

Yes, VdoCipher provides reports on video playbacks, bandwidth & storage consumption to gauge your performance. You can choose the duration over which you watch the detailed usage reports. The analytics can be seen in the Dashboard here. For more details — Analytics tutorial video.

Free trial is valid for 30 days, 4 videos, and 5 GB bandwidth as the limit.

All the plans on the pricing page are on an annual basis. The bandwidth and storage mentioned is also on a yearly basis. We don't automatically deduct your card for annual payments — you need to pay manually each year.

Yes, we now have a direct card payment option and a PayPal checkout option in our account section. The PayPal checkout also provides an option to pay directly from a card. If you are from India or a country where you cannot pay directly using a credit card/PayPal, contact us to get bank details for a direct online transfer.

Only if you are from India — GST at 18% is applicable apart from the pricing.

Firstly, you need to choose one of the available plans. Then you can ask us for some extra bandwidth or storage over it. We can thus make custom plans for you. The overage pricing for bandwidth and storage is already mentioned in each of the plan details.

Bandwidth is calculated as the total data transferred for video streaming. If a 200 MB video is played 10 times a day, then bandwidth consumed would be 200 MB × 10 = 2 GB. Please note that the actual size of online video generally varies from what you upload. We mostly reduce the video sizes for online playback & never increase video sizes higher than the default uploaded.
Bandwidth and Storage calculation & accounting — detailed explanation.

Storage is defined as the sum total of the sizes of the videos you upload and the encrypted versions we create for online playback. Please note that we need to create highly secure, different encrypted files for Desktop, Android and iOS + multiple quality files. Thus, the actual storage generally varies anywhere from 2–5 times of what you upload.
Bandwidth and Storage calculation & accounting — detailed explanation.

The actual pricing is based on bandwidth and not hours of streaming. Hours of streaming is an estimate based on 600 kbps of video size (about 270 MB/hour), which is generally quite good for lecture content. For movie content, the sizes can vary from 1000 to 1500 kbps, thus the hours-of-streaming estimate can be halved.
Bandwidth and Storage calculation & accounting — detailed explanation.
Blog explaining bitrate quality definition and VdoCipher bitrate settings.

If you are planning to buy bandwidth and storage credits of plans greater than those mentioned on the pricing page, we would provide discounts for such bulk purchases. Please fill the form here and we will help you estimate the numbers and provide discounted pricing.

If you are unable to estimate bandwidth and storage for your use case, please fill the form here and we will help you estimate the numbers based on the values you provide.

Your videos will NOT suddenly stop playing. Before the credit reaches zero, we shall try to tell you with an email notification. If your credit goes to zero, the bandwidth and storage will be charged with a negative balance till the overage limit.

The overage limit is determined by your usage of the service. The overage limit is zero in the case of the free plan and increases as you keep using VdoCipher.

The bandwidth and storage credit are updated daily.