Error message- ISP could not resolve the hostname. Try another internet connection. Cause– Either the Internet provider of viewer has conflicts with our Amazon CDN. Or the Issue is sometimes seen in Chinese browsers due to Chinese encoding settings in browsers. Solution - If you are from the Chinese language region, kindly contact us. We are working on releasing a solution for this issue. For other users, follow below – Try changing the ISP provider if possible. Try using a different compatible browser (If using chrome in desktop/android then try using firefox or edge, and vice versa. On IOS only Safari…
Issues with static watermark in right/bottom corner
VdoCipher allows for static or/and moving watermark. Static watermark is configured with parameters x and y, where x is horizontal distance in pixels from left top corner and y is vertical distance in pixels from left top corner. Since the static watermark is configured from top left, it can only be used for top left corner. If you try to put it in some other position, then the position of watermark will change with player size (Different in full screen and small screen) So best to put watermark in top left corner. Sample shown in video now. More watermark…
WordPress embed issue via plugin: ‘Error code 60072013 Time Expired’
Message on Wordpress site when embedding via plugin “Error code 60072013 Time Expired” Reason - This usually happens when you are using some cache plugin on the pages where video is embedded and that cache prevents our dynamic urls from loading. What to do - Please remove any cache plugins from video page and then try. (E.g Wp super cache plugin can cause this) FAQs What do you need to do to prevent dynamic URLs from loading? Remove any cache plugins from the video page. What type of Video URLs are served via VdoCipher? Dynamic URLs with encrypted content.
Message on IOS Safari – “Click to Play”
Message on IOS Safari - “Click to Play” (And then clicking on it opens a new tab and then plays or sometimes not plays) This message should now not appear on IOS Safari for VdoCipher hosted videos but some older videos might have this issue. Kindly contact our team at support@vdocipher.com , and they will provide the solution.
Android Chrome: “Play on App” (And then clicking on it redirects it to Zenplayer)
Message Android Chrome or other browser - “Play on App” (And then clicking on it redirects it to Zenplayer) Reason - It can happen due to not rightly configured settings for VdoCipher integration Or User not watching on updated Chrome cognito window. (not incognito) What to do - Firstly, this is to understand - Click on app will play via our zenplayer app securely, so it is not an issue. But yes, it can be possibly corrected for HTML5 playback. 1. Ensure that video is being watched in updated Chrome on Android. (In normal cognito window, not incognito window)…
Desktop Issue: Asking for allowing/installing Flash despite using HTTPs on domain
Message showing on Desktop Chrome or Firefox - Asking to allow playing through Flash or Installing Flash player. Reason - It can happen due to not rightly configured settings for VdoCipher integration. What to do - 1. Ensure your site domain is in https or you are testing in http://localhost It is a must requirement by browsers for playing HTML5 content. 2. Kindly ensure that the Iframe or URL finally rendered on site has allow="encrypted-media" included in it. Many themes remove it from final rendered url, thus causing flash to play instead of html5. An example of this happening…